UX / CRO Audits that show you where customers actually get stuck.

We walk your journeys the same way buyers do, then map the UX and CRO issues quietly costing you conversions across mobile, desktop, and key flows.

Book UX / CRO Audit

Clarity on what breaks the journey

Good analytics can tell you where people drop, but not always why. We combine heuristic UX reviews with live walkthroughs so you can see exactly where shoppers hesitate, backtrack, or abandon.

Home, navigation, search, filters, PDPs, carts, forms, and checkout are reviewed as one connected journey, not isolated screens. We flag friction, uncertainty, and mismatched expectations at each step.

Instead of a vague list of "best practices," you get concrete issues, illustrated examples, and severity ratings tied to real flows and revenue impact.

Where data exists, we pair findings with funnels, heatmaps, or session recordings so the story is grounded in how visitors already behave today.

The output is a prioritized, design-ready backlog your team (or ours) can execute, complete with suggested treatments and test ideas, not just problems.

How it works

  1. Walk the journeys like a buyer

    Review critical paths across devices, channels, and intents so we see what actual visitors see.

  2. Unpack friction and confusion

    Document UX, copy, and structural issues that cause hesitation, mistrust, or dead ends.

  3. Prioritize, roadmap & hand off

    Turn findings into a sequenced backlog with suggested treatments and test ideas your team can run.

Seeing your store the way customers do

Journey & task mapping
Outline key journeys like first visit, repeat purchase, and support so we know which paths matter most to your business.
Navigation & wayfinding
Review menus, filters, search, and category structure to see where people get lost or loop without finding what they need.
On-page clarity & trust
Evaluate copy, hierarchy, and proof to highlight where value props or policies are unclear, buried, or missing.
Cart, checkout & forms
Identify friction in multi-step forms, carts, and checkout screens that stops people just short of completion.
Data, heatmaps & sessions
Layer in analytics, heatmaps, or recordings where available so findings are backed by patterns in real behavior.
Backlog & testing ideas
Deliver a prioritized backlog with recommended fixes, UX patterns, and experiment concepts your team can implement.
Once you see your store the way customers do, it becomes obvious which changes will actually move the needle and which ones are just noise.
Review My Journeys

Quick answers

What do we actually get from the audit?
You receive a structured findings deck, annotated examples, and a prioritized backlog of UX and CRO opportunities mapped to your key journeys.
Will you look at both mobile and desktop?
Yes. We review experiences across common devices and breakpoints, with extra focus on how mobile shoppers actually navigate and complete tasks.
Can you work with our existing CRO or design team?
Absolutely. Many clients bring us in for an outside perspective, then have internal teams or partners own implementation and testing.
How long does a UX / CRO audit take?
Most audits complete in 3 to 6 weeks depending on site complexity, traffic mix, and how many journeys we cover.
Do you also help execute the recommendations?
We can. Some clients ask for a pure audit, others extend into implementation support and experiment design.
Talk UX / CRO Audit

Related Services

We fuse the art of sales with science.

To win at eCommerce, Amazon, or DTC, you need both a sharp read on buyer behavior and disciplined math. We translate signals into strategy, then into systems that scale. That’s how we convert insight into revenue that compounds.

We’re not freelancers. We’re Amazon operators, growth marketers, UX strategists, and developers working as one team, so you get seamless execution, faster cycles, and measurable lift.

Contact & next steps

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No obligation. Tell us your goals and we’ll reply within 1–3 business days.